1) Overview
These Terms & Conditions (“Terms”) govern the website, branding, marketing and related services provided by HYperformics (“we”, “us”). By working with us, you agree to these Terms.
2) Project scope
All deliverables, timelines, and responsibilities are clearly outlined in your personalized Service Agreement before any work begins. Any additional features, pages or channels outside scope may require a revised quote.
3) Website process
Our standard website process is: you share requirements → we create up to 3 quick mockups within 24 hours → you select one direction → we produce the final website in ~5 business days. Timelines may vary based on content approvals, revisions, and scope.
4) Ownership promise
You own your domain, hosting, website files, and accounts. We do not claim ownership of your assets. We can assist you in setting up accounts in your own name.
5) Payments
Payment terms (advance/milestones) are agreed per project/package. For custom and marketing projects, milestones may be used. Ad spend is paid directly to the advertising platforms.
6) Refund policy
Due to the custom and time-intensive nature of our services, we do not offer automatic refunds. All refund requests are reviewed on a case-by-case basis. Initial setup fees and any ad spend paid directly to advertising platforms are non-refundable. A partial refund may be considered if agreed-upon deliverables are not met within the agreed timeframe.
7) Results
While we implement proven strategies to maximize your growth, digital marketing and SEO results depend on various market factors and cannot be guaranteed.
8) Cancellation
Cancellations are subject to the terms of your signed Service Agreement, and a written notice is required according to the notice period specified in your contract.
9) Content & approvals
Client-provided text/images/logos must be owned or licensed by the client. Delays in approvals or content delivery may extend timelines.
10) Limitation of liability
We are not liable for indirect losses, lost revenue, or issues caused by third-party services. Use of the website is at your own risk.
11) Contact
Questions about these Terms? Email info@hyperformics.com or call +1 (312) 620-8019.
